Global experience devoted to your success
Global experience devoted to your success
Project Support & Training
The Customer Success Team has deployed Jovix on 6 continents across a variety of industries, including Power, Nuclear, Mining, Chemical, Oil & Gas, & Industrial Infrastructure.
Project Management
The Project Manager is responsible for the overall governance and control of the complete solution and ensuring that implementations are delivered on-time, on-budget, and to scope. Project Managers will work closely with the client project team from PO award through Jovix Go-Live.
Customer Success Management
Your Customer Success Manager ensures objectives and KPIs are met. Additionally, they work to identify additional value drivers for your project. They verify users are trained and adhering to best practices. This team member serves as your single point of contact for escalated needs and conducts ongoing budget reviews.
Data Management Team
Whether working with legacy data, file imports, established, or new integrations, this team works to address data integrity issues and ensure data quality. This team creates and manages a Data Management Plan (DMP).
The DMP begins pre-implementation and is updated throughout the life of the project. This plan includes:
- Detailed mappings of data flows/transmittals
- Data audit details and communication plan
- Updated reporting requirements, should changes occur
- Stakeholder communication plan
- Project data closeout plan
Digital Supply Chain (DSC) Coordinators
Digital Supply Chain (DSC) Coordinators specialize in monitoring data-centric workflows, enhancing communication and collaboration, and improving visibility into material flow to Construction at each point in the digital supply chain. The DSC Coordinators focus on:
- Customer Service
- Technical Support
- Training
- Reporting
Customer Support
Working with customized tools to assist troubleshooting, this team ensures 99.9% uptime of all production websites and provides troubleshooting via remote access, support hotline, and email support.
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