Project Support & Training

The Customer Success Team has deployed Jovix on 6 continents across a variety of industries, including Power, Nuclear, Mining, Chemical, Oil & Gas, & Industrial Infrastructure.

Project Management

The Project Manager is responsible for the overall governance and control of the complete solution and ensuring that implementations are delivered on-time, on-budget, and to scope. Project Managers will work closely with the client project team from PO award through Jovix Go-Live.

Customer Success Management

Your Customer Success Manager ensures objectives and KPIs are met. Additionally, they work to identify additional value drivers for your project. They verify users are trained and adhering to best practices. This team member serves as your single point of contact for escalated needs and conducts ongoing budget reviews.

Data Management Team

Whether working with legacy data, file imports, established, or new integrations, this team works to address data integrity issues and ensure data quality. This team creates and manages a Data Management Plan (DMP).

The DMP begins pre-implementation and is updated throughout the life of the project. This plan includes:

Detailed mappings of data flows/transmittals
Data audit details and communication plan
Updated reporting requirements, should changes occur
Stakeholder communication plan
Project data closeout plan

Digital Supply Chain (DSC) Coordinators

Digital Supply Chain (DSC) Coordinators specialize in monitoring data-centric workflows, enhancing communication and collaboration, and improving visibility into material flow to Construction at each point in the digital supply chain. The DSC Coordinators focus on:

Customer Service
Technical Support
Training
Reporting

Customer Support

Working with customized tools to assist troubleshooting, this team ensures 99.9% uptime of all production websites and provides troubleshooting via remote access, support hotline, and email support.