PROJECT SUPPORT & TRAINING

6 continents. Multiple industries. Global success.

6 continents. Multiple industries. Global success.

Our customer success team has deployed Jovix successfully on 6 continents across a variety of industries, including power, nuclear, mining, chemical, oil & gas, and industrial infrastructure. Let’s take a look at team roles and how they intersect with your project.

Project Manager

The project manager works closely with your team and is responsible for the overall governance and control of the Jovix implementation, from purchase order to go-live. The PM verifies that the Jovix solution is delivered on time, on budget, and to scope.

Project Support and Training

Customer Success Manager

Your Customer Success Manager ensures objectives and KPIs are met and works to identify additional value drivers for your project. The CSM verifies that Jovix users are trained and adhering to best practices, conducts ongoing budget reviews, and also serves as a single point of contact for any escalated need.

Data Management Team

This team monitors data quality and addresses any data integrity issues that might appear in legacy data, file imports, or integrations. The DM team creates the Data Management Plan (DMP) and updates it throughout the life of the project. This plan includes:

  • Detailed mappings of data flows & transmittals
  • Data audit details & communication plan
  • Updated reporting requirements
  • Stakeholder communication plan
  • Project data closeout plan

Digital Supply Chain Coordinators

Digital supply chain coordinators monitor data-centric workflows, enhance communication and collaboration, and improve material flow visibility to construction at each point in the digital supply chain. DSCs focus on customer service, technical support, training, and reporting.

Customer Support Team

The customer support team is responsible for 99.9% up-time on all production websites and provides troubleshooting via remote access, hotline, and email.

See real-world case studies.

Take a look at our metrics of customer success.

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