Project Support & Training
6 continents. Multiple industries. Global success.
Our customer success team has deployed Jovix successfully on 6 continents across a variety of industries, including power, nuclear, mining, chemical, oil & gas, and industrial infrastructure. Let’s take a look at team roles and how they intersect with your project.
The project manager works closely with your team and is responsible for the overall governance and control of the Jovix implementation, from purchase order to go-live. The PM verifies that the Jovix solution is delivered on time, on budget, and to scope.
Customer Success Manager
Your Customer Success Manager ensures objectives and KPIs are met and works to identify additional value drivers for your project. The CSM verifies that Jovix users are trained and adhering to best practices, conducts ongoing budget reviews, and also serves as a single point of contact for any escalated need.
Data Management Team
This team monitors data quality and addresses any data integrity issues that might appear in legacy data, file imports, or integrations. The DM team creates the Data Management Plan (DMP) and updates it throughout the life of the project. This plan includes:
- Detailed mappings of data flows & transmittals
- Data audit details & communication plan
- Updated reporting requirements
- Stakeholder communication plan
- Project data closeout plan
Jovix Certification can be achieved by taking and passing all training material within the Jovix Certification Learning Plan on The Jovix Train Station. This learning plan includes 128 courses relating to the Jovix software, is fully comprehensive, and takes approximately 40 hours to complete. Once a user has successfully completed training, he or she is deemed Jovix Certified.