JOVIX CUSTOMER SUCCESS

Understand customer needs. Deliver success.

Understand customer needs. Deliver success.

We build a successful partnership by listening, understanding the project’s pain points, and acting on problem areas. We work hard to ensure you get the most out of the Jovix solution.

Here’s what our customer success team ensures:

  • Proactive project evaluation & optimization of product functionality
  • Onboarding & execution of project-specific scope
  • Initial & ongoing training
  • 24/7 user support
  • Adoption, project compliance & communication
  • Process adherence
  • Upstream engagement
  • Status reporting of KPIs & budget reviews
Customer Success

A Jovix representative works on-site to help a project get the maximum benefits.

After reviewing your goals, we create KPIs to track success. Throughout the project’s lifecycle, we ensure the value of Jovix increases. Each position in our customer success team plays a vital role as you move from assessment to implementation to adoption to long-term, continuous improvement. Customer service managers engage in the Material Readiness Assessment phase and own implementation from kickoff to post-deployment. Professional services arrives at kickoff for technology adoption, system integrations, and data management. And customer support is the final piece of the puzzle, providing continuous product support.

Want to learn more?

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